Privacy Policy

Effective Date: 20 March 2026

Website: www.bigscoopcafe.com

At Big Scoop Cafe, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us online or offline.

1. Information We Collect

a. Personal Information

  • Name
  • Phone number
  • Email address
  • Delivery or billing address (if applicable)

b. Order & Transaction Data

  • Product preferences and purchase history
  • Payment information (processed securely via third-party gateways; we do not store card details)

c. Technical Data

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent

d. Marketing & Communication Data

  • Preferences for offers and promotions
  • Responses to campaigns, feedback, or surveys

2. How We Use Your Information

We use your data to:

  • Process orders and customer requests
  • Improve website functionality and user experience
  • Send promotional offers, updates, and marketing messages (only with your consent)
  • Respond to inquiries and franchise applications
  • Analyse user behaviour and business performance
  • Ensure website security and prevent fraud

3. Google Analytics & Advertising

We use tools such as Google Analytics and Google Ads to understand user behaviour and improve marketing performance. These tools may collect:

  • Device and browsing information
  • Pages visited and interactions
  • Cookies and identifiers

Google may use this data according to its own privacy policies. Users can opt out via browser settings or Google Ad settings.

4. Cookies Policy

We use cookies and similar technologies to:

  • Enhance user experience
  • Store user preferences
  • Track website traffic and performance

You can disable cookies in your browser settings; however, some features of the website may not function properly.

5. Sharing of Information

We do not sell or rent your personal data. We may share information with:

  • Payment gateway providers
  • Delivery and logistics partners
  • Marketing and analytics service providers
  • IT and hosting service providers
  • Legal authorities when required by law

6. Data Retention

We retain your personal data only as long as necessary for:

  • Fulfilling business and legal obligations
  • Providing services and customer support
  • Improving user experience

7. Data Security

We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the internet is completely secure.

8. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent for marketing communications
  • Request details of how your data is used

To exercise your rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party platforms (e.g., payment gateways, delivery apps, social media). We are not responsible for their privacy practices.

10. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from minors.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

12. Contact Information

Big Scoop Cafe
📧 Email: info@bigscoopcafe.com
📍 Head Office: Ahmedabad, Gujarat, India