Terms & Conditions – Big Scoop Cafe

Welcome to Big Scoop Cafe. By accessing our website, placing an order, or visiting any of our outlets, you agree to the following terms and conditions. Please read them carefully.

1. General Information

These Terms & Conditions govern your use of the Big Scoop Cafe website and services. By using our platform, you confirm that you are at least 18 years old or accessing under parental supervision.

2. Products & Services

  • Big Scoop Cafe offers beverages including bubble tea, coffee, desserts, snacks, and related items.
  • Product availability may vary by location and time.
  • Images shown on the website are for representation purposes only; actual products may vary slightly.

3. Pricing & Payments

  • All prices are listed in INR and are inclusive/exclusive of applicable taxes as mentioned.
  • Prices may change without prior notice.
  • We accept payments via online payment gateways, UPI, wallets, and cash (at select outlets).
  • Orders will be processed only after successful payment confirmation.

4. Order Policy

  • Once an order is placed, it cannot be modified or cancelled after preparation begins.
  • During peak hours or high demand, preparation and delivery times may vary.
  • Customers are responsible for providing accurate delivery details.

5. Refund & Cancellation Policy

Refunds will only be issued in case of:

  • Incorrect order delivered
  • Damaged or spoiled product
  • Order not delivered
  • Refund requests must be raised within 24 hours of the order.
  • Approved refunds will be processed within 5–7 working days via the original payment method.

6. Offers & Promotions

Offers (e.g., ₹99 drinks, discounts, vouchers) are subject to:

  • Limited-time validity
  • Specific product applicability
  • Non-combinable with other offers unless stated

Big Scoop Cafe reserves the right to modify or withdraw any offer without prior notice.

7. Health & Allergen Disclaimer

  • Our products may contain milk, nuts, gluten, or other allergens.
  • Customers with allergies should inform staff before ordering.
  • Big Scoop Cafe is not liable for allergic reactions if not informed in advance.

8. Intellectual Property

  • All content on the website (logos, images, text, branding) belongs to Big Scoop Cafe.
  • Unauthorized use, reproduction, or distribution is strictly prohibited.

9. User Conduct

By using our services, you agree not to:

  • Misuse the website or attempt fraudulent transactions
  • Post harmful or misleading information
  • Disrupt the website or service operations

10. Third-Party Services

  • We may use third-party platforms (payment gateways, delivery partners).
  • Big Scoop Cafe is not responsible for delays or issues caused by third-party services.

11. Limitation of Liability

  • Big Scoop Cafe shall not be liable for any indirect or consequential damages.
  • Delays due to unforeseen circumstances (traffic, weather, technical issues) are not our responsibility.
  • Our maximum liability shall not exceed the order value.

12. Privacy Policy

  • Customer data is collected and used as per our Privacy Policy.
  • We do not sell personal data to third parties.

13. Governing Law

  • These terms are governed by the laws of India.
  • Any disputes shall fall under the jurisdiction of courts in Ahmedabad, Gujarat.

14. Changes to Terms

  • Big Scoop Cafe reserves the right to update these Terms & Conditions at any time.
  • Continued use of the website implies acceptance of updated terms.

15. Contact Information

📧 Email: info@bigscoopcafe.com
📞 Phone: +91-9727457314